TracFitness will accept returns within 30 days of product arrival on all new and unused products purchased from us.
There will be a 20% restocking fee and the buyer is responsible for the
shipping cost. Special order items are subject to a 25% restocking fee.
Orders that are refused due to customer errors or mistakes will also incur a restocking fee of up to 25% plus the fees associated with returning the product.
Shipping fees and charges are non-refundable.
Orders that have visible damage when delivered should be refused and not accepted. Products that arrive damaged due to carrier negligence should not be accepted and noted at the time of delivery. Any product that has visible damage on the outside of the box that is accepted is not eligible for a return.
To be eligible for a return, TracFitness
requires a receipt or proof of purchase. Your item must be unused and
in the same condition that you received it. It must also be in the
original packaging. If the product(s) is: not in the same condition in
which it was shipped, used, or opened, we cannot offer a refund.
If 30 days have passed since you received your purchase, TracFitness cannot offer you a refund or exchange.
Units that arrive with factory defects can be claimed under the manufacturer's warranty. Products that arrive damaged or defective fall under the manufacturer's terms and condition.
buyer will be responsible for paying for the shipping costs and fees
incurred for returning the equipment unless it is covered by the warranty. Shipping costs are non-refundable.
If the buyer receives a refund, the cost of return shipping will be
deducted from the refund if it was not prepaid by the buyer.
TracFitness does not offer any warranty or exchange for any product or service provided. Any product that is replaced through the manufacturer's warranty is not eligible for a refund or return.
Each return request is evaluated on a case-by-case basis and TracFitness reserves the right to deny and reject any return request if it does not fall within the guidelines established.
Please allow up to 14-21 business days for your payment method to reflect the refund.